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This course focuses on techniques to support and sustain improved performance in a team through effective coaching relationship and conversations. These skills will help managers and team leaders take an active role in addressing and responding to a team's specific opportunities to improve the knowledge, skills and performance of staff.

The course builds on skills for effective coaching that are integral for new and emerging managers and who want to get the most out of individuals by using coaching skills. Participants will explore the GROW coaching model and will apply this as a coaching approach.


The course is suitable for managers, team leaders, line supervisors and those wanting to enhance their team’s performance.

Learning Outcomes

Following the training participants will be able to:

  • Develop coaching skills to use with individuals and groups
  • Understand the differences between coaching, mentoring and managing people
  • Identify relevant skills and capabilities to help team members to achieve goals 
  • Be comfortable and confident having coaching style conversations
  • Assist team members to enhance their performance through coaching
Hear from participants

The in-house training was professionally conveyed and the content was presented allowing the team to gain insightful knowledge on these topics. Kylie Walker, Director | People Analytics, Payroll and HR Operations Branch, Department of Human Services

The content was tailored and the right-fit facilitator was matched to our company needs. The quality of the training, client support and overall service was of the highest standard. Agata Wypych, HR & Operations Manager at Excelian Limited

We found the facilitators consistently delivered to an exceptional standard and the learning materials were of high quality. Emma McEvoy, Manager Learning and Development at Australian Paper

The training provided was relevant, engaging and well received by our team. I highly recommend the efficient and professionalism of the Corporate in-house training department. Cathy Gracey, HR Manager at Queensland South Native Title Services

At a glance
What you'll get
  • In-house delivery
  • Case studies
  • Interactive group discussions
  • Activities
  • Facilitator-led discussions
1 day
Maximum group size
Up to 20 people per group
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1300 239 978