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CONFLICT MANAGEMENT

There is conflict in all organisations and learning the skills to handle difficult situations effectively is necessary to ensure productive working relationships. Conversely, the inability to manage conflict constructively is a major contributor to staff retention and interferes with individual and organisational performance.

This course will provide you with the opportunity to develop strategies to positively respond to situations that cause conflict in the workplace. It offers practical skills to identify potential conflict and to resolve such conflicts constructively.

Participants

This course would suit managers, team leaders, supervisors and those seeking an introductory course on conflict management.

Learning Outcomes

Following the training participants will be able to:

  • Understand and recognise conflict situations
  • Identify conflict management styles
  • Recognise how personal values and views influence behaviour
  • Develop skills to resolve conflict in a flexible manner
  • Help to build an open, honest feedback culture in their organisation
Hear from participants

The in-house training was professionally conveyed and the content was presented allowing the team to gain insightful knowledge on these topics. Kylie Walker, Director | People Analytics, Payroll and HR Operations Branch, Department of Human Services

The content was tailored and the right-fit facilitator was matched to our company needs. The quality of the training, client support and overall service was of the highest standard. Agata Wypych, HR & Operations Manager at Excelian Limited

We found the facilitators consistently delivered to an exceptional standard and the learning materials were of high quality. Emma McEvoy, Manager Learning and Development at Australian Paper

The training provided was relevant, engaging and well received by our team. I highly recommend the efficient and professionalism of the Corporate in-house training department. Cathy Gracey, HR Manager at Queensland South Native Title Services

At a glance
What you'll get
  • In-house delivery
  • Case studies
  • Interactive group discussions
  • Activities
  • Facilitator-led discussions
Duration
1 day
Maximum group size
Up to 20 people per group
Related courses

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1300 239 978