There is conflict in all organisations and learning the skills to handle difficult situations effectively is necessary to ensure productive working relationships. Conversely, the inability to manage conflict constructively is a major contributor to staff retention and interferes with individual and organisational performance.
This course will provide you with the opportunity to develop strategies to positively respond to situations that cause conflict in the workplace. It offers practical skills to identify potential conflict and to resolve such conflicts constructively.
This course would suit managers, team leaders, supervisors and those seeking an introductory course on conflict management.
Following the training participants will be able to:
"The in-house training was professionally conveyed and the content was presented well, allowing the team to gain insightful knowledge on these topics." - Kylie Walker, Director | People Analytics, Payroll and HR Operations Branch, Department of Human Services
"The content was tailored and the right-fit facilitator was matched to our company needs. The quality of the training, client support and overall service was of the highest standard." - Agata Wypych, HR & Operations Manager at Excelian Limited
"We found the facilitators consistently delivered to an exceptional standard and the learning materials were of high quality." - Emma McEvoy, Manager Learning and Development at Australian Paper
"The training provided was relevant, engaging and well received by our team. I highly recommend the efficient and professional AHRI Corporate in-house training department." - Cath Gracey, HR Manager at Queensland South Native Title Services
"City of Kingston have used AHRI to deliver training particularly on unconscious bias over the past 18 months. Each time we appreciate the experience and support from everyone at AHRI from administration through to the facilitators. We always receive excellent feedback from our staff that attend the programs and can see the benefits for them, their team and the community." - Rachael Meredith, Organisational Development, City of Kingston
"I would highly recommend AHRI to any organisation who is looking for a cost effective and flexible training provider." - Katie Nash, Capability & Engagement Manager, Brown Family Wine Group
"AHRI tailored their program to meet our specific requirements which resulted in a valuable experience for all of our participants who were at different stages of their career." - Anthony Exelby, Human Resources Manager, GLENCORE