A number of workplace challenges arise from a lack of communication. In many instances, these can be resolved quickly and informally before they escalate to a dispute that requires third party intervention.
This course focuses on what a difficult conversation is, why we avoid them and what the consequences are. You will prepare and plan through the 4 stages of having a difficult conversation and building on skills through reflection and practice throughout the day to maintain harmonious working relationships after conducting a difficult conversation.
This course would suit managers, team leaders and supervisors seeking an understanding of managing difficult conversations in the workplace.
Following the training participants will be able to:
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"AHRI tailored their program to meet our specific requirements which resulted in a valuable experience for all of our participants who were at different stages of their career." - Anthony Exelby, Human Resources Manager, GLENCORE